Our customer support team strives to respond to all inquiries within one business day. Our opening hours are Monday to Friday, 9:30 a.m. to 6 p.m. French time. To contact us, you can send us an e-mail at email@example.com or by phone at 09 78 08 24 17.
We do our best to keep our virtual shelves full, but sometimes a popular tree runs out. If a popular tree is out of stock for an extended period, an expected restock date will be listed on the product page. We encourage you to subscribe to our mailing list in order to be informed when the tree is back in stock.
Yes ! For now, we ship to all French-speaking countries and everywhere else in the world.
Double check all folders in your inbox, including junk and spam folders. If you still can't find your confirmation email, please email us to make sure you provided us with the correct email address during checkout.
Yes, we do! If you are interested in an order of 10 or more products and would like to know more about our wholesale discounts, please contact us.
RETURN AND EXCHANGE
If you have made a mistake in your delivery address, please email us within 12 hours of placing your order. Please indicate in the subject line "Change of address" and provide your full name, order number and corrected delivery address.
We currently offer a 30-day risk-free return policy, after your order has been delivered! If you would like to return your order, simply contact us and let us know if you would like to return or exchange your products.
Within 12 hours of placing your order, you can cancel it by contacting us. Each order remains in process for approximately 12 hours.